AIRTEL LATEST JOB VACANCIES IN GHANA: RECRUITMENT FOR BUSINESS ANALYST

Job VACANCY Description

Job Purpose:
To support the Customer Service Department (CSD) in overall management of the department by

preparing reports and plans while ensuring follow up of agreed targets in an effort to enhance smooth co-ordination of operations across the Group. To ensure that the Customer Service Director is provided with appropriate reports, analysis, knowledge, and meaningful information on a timely basis to make informed business decisions. In addition, facilitate the validation and updating of CSD business information, through requests from internal and external stakeholders.

Main Responsibilities:

• Coordinate and hold custody of all budgets, targets and reports on Performance Indicators as set by the department and group across all segments
• Preparation of Business cases for new projects designated for discussion and approval
• Critical resource in the preparation of STRAP and AOP
• Develop, modify and Document relevant processes and procedures if required
• Must have strong financial mind to help Customer Service Director make relevant financial decisions and achieve EBITDA targets

Required Skills or Experience

• 3+ years with University Degree in Business/Equivalent Qualification in Statistics; with strong and proven track record to perform the function;
• Proven ability to analyze complex Business issues and identify, design and implement effective practical recommendation;
• Excellent knowledge in Customer Experience discipline/profession;
• Able to work under high stress with short term targets and objectives;
• Able to handle, prioritize, multiple projects simultaneously;
• Strong IT knowledge;
• Able to operate in Performance Driven Organization

How To Apply for this position:

Qualified candidates should email their CVs, quoting the reference in the subject of the email to: resourcing.gh@gh.africaairtel.com